Understanding email interaction increases organizational productivity

Understanding email communication patterns

It has been almost two decades since the beginning of the web. This means that the web is no longer just a technology of the present, but also, a record of our past. Email, one of the original forms of social media, is even older than the web and contains a detailed description of our personal and professional history. This thesis explores the world of email communication by introducing Immersi...

Name Reference Resolution in Organizational Email Archives

Online communications provide a rich resource for understanding social networks. Information about the actors, and their dynamic roles and relationships, can be inferred from both the communication content and traffic structure. A key component in the analysis of online communications such as email is the resolution of name references within the body of the message. Name reference resolution re...

Classifying Organizational Roles Using Email Social Networks

Inferring Formal Titles in Organizational Email Archives

In the social network of large groups of people, such as companies and organizations, formal hierarchies with titles and lines of authority are established to define the responsibilities and order of power within that group. Although this information may be readily available for individuals within that group, the context this hierarchy provides in communications is not available to those outsid...

Understanding Email Writers: Personality Prediction from Email Messages

Email is a ubiquitous communication tool and constitutes a significant portion of social interactions. In this paper, we attempt to infer the personality of users based on the content of their emails. Such inference can enable valuable applications such as better personalization, recommendation, and targeted advertising. Considering the private and sensitive nature of email content, we propose ...